Terms of service
Simple Shopping. Peace of Mind.
At baelora, we believe that shopping should be simple, thoughtful, and worry-free. We carefully select everyday essentials to bring comfort and convenience into your life. If something isn't quite right with your purchase, we're here to help. Please review our return and refund policy below.
1. Order Cancellations
We understand that plans can change. Orders may be canceled for a full refund before they have been shipped or entered production. Once an order has been shipped, cancellation is no longer possible. However, you may request a return after delivery in accordance with our return policy. If you need to cancel an order, please contact our customer support team as soon as possible.
2. Returns Within 30 Days
We want you to feel comfortable with every purchase. You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- A receipt or proof of purchase is required.
To begin a return, please contact our customer support team for instructions and the appropriate return address. Please do not send items directly to the manufacturer.
3. Return Shipping & Fees
We aim to keep the return process clear and straightforward.
- We do not charge restocking fees.
- Customers will not be charged more than once for the same return shipment.
- Any applicable return shipping costs will be explained before you send your item back.
- If you receive an incorrect, damaged, or defective item, please contact us so we can review the issue and arrange an appropriate solution.
4. Refunds
Once your returned item arrives, we will inspect it and notify you by email. We will let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method. The time it takes for the funds to appear may vary depending on your bank or payment provider.
5. Late or Missing Refunds
If your refund has been approved but has not yet appeared, we recommend the following:
- Check your bank account or original payment method again.
- Contact your credit card provider, as processing times may vary.
- Contact your bank for any additional updates.
If you have completed these steps and still haven't received your refund, please reach out to us.
6. How to Contact Us
We're here to make your shopping experience as comfortable as possible.
For cancellations, returns, refunds, or return address information, please contact:
Email: service@baelora.com
Our customer support team will provide the necessary guidance to help you through the process. Thank you for shopping with baelora.
Thoughtful essentials. Simple living.